Support tickets sorted and drafted before you open them.
Azino builds an AI agent that reads each new support ticket, tags and prioritises it, drafts a reply from your own help docs and routes anything sensitive to the right person. Your team reviews and sends — faster, and in your voice.
Signs you need this
- The same questions arrive every day and get answered from scratch.
- Urgent tickets sit in the queue behind simple ones.
- First-response times slip whenever the team is busy.
- New support staff take weeks to learn your answers.
Help-doc training
Your help centre, saved replies and the past tickets you choose to share.
Tagging & priority
Every ticket is labelled by topic and urgency the moment it arrives.
Reply drafts
Suggested answers your team can edit and send, with links to the source.
Weekly report
A summary of common issues and gaps in your help docs.
From call to launch
- 0130-minute call
We look at your help desk, ticket volume and common requests.
- 02Fixed quote
Price, timeline and which tickets always go to a person.
- 03Build & test
Tested on a sample of your past tickets before going live.
- 04Launch
Go-live, team walkthrough and 30 days of support.
Starting points
Pay in full or start with a 50% deposit. See pricing or the full catalog.
Your existing tools
Common questions
Does it reply to customers on its own?
By default it drafts and a person sends. Once you trust it, you can let it send answers to simple, low-risk questions.
What about our customers' data?
The agent only connects to the help desk and documents you approve, and the accounts and keys stay under your control.
Does it work in other languages?
Current AI models handle most major languages well. We test it on your real tickets in each language you need before launch.
How long does it take?
Most builds take 7–21 days from kickoff. The exact timeline is written into your fixed quote before any work starts.